GenTech believes that high-quality customer service is an important factor in improving customer’s satisfaction and loyalty, which can also help to strengthen the cooperative relationship.
Hence, we are adhered to the customer-oriented principle and build a professional service team to provide customers with sound after-sales service, including after-sales problem solution training, consultation and complaint handling, ensuring that customers are entitled to the best service experience.
Upon Delivery
GenTech provides equipment’s detailed descriptions and main-component’s common failures as well as other materials so that customers may have a corresponding understanding on equipment during the future operation.
Upon Inspection and Acceptance
GenTech dispatches service engineer who is responsible for operation and maintenance training to train the equipment users designated by the customer, so that users may master the correct methods for equipment application and maintenance.
